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Emerys - Timber and Builders Merchants - Stoke-on-Trent and Telford
FREE LOCAL DELIVERY on orders over £120 inc vat

Delivery/Collection Information


Deemed as an ESSENTIAL retailer we remain open in line with the Governments advise during Lockdown 3.0 currently in operation throughout the country.

 Covid restrictions remain in place throughout our depots and we kindly ask that you support us by ensuring that you comply accordingly when visiting us, as follows:-

HANDS - please make use of the hand sanitisers available throughout our depots

FACE - we now require face coverings to be worn in ALL parts of our premises, including outside areas.  Please ensure that you comply whilst visiting us to protect our staff, fellow customers and support the NHS.

SPACE - please maintain adequate social distancing

We kindly request that anyone displaying any symptoms of Covid does not visit us

We are still operating a contactless delivery service - please ensure when placing your orders that there is an adequate, suitable space for your goods to be offloaded and maintain a suitable social distance from our drivers at all time



We thank you for your understanding and patience in these unprecedented times.
Emerys Builders Merchants

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All prices stated on our website include vat - so the price you see for an item is the price you will pay.


We offer FREE local delivery on all orders over £120.00  (£100.00 excluding vat).  For all other orders a £ 12.00 (£10.00 plus vat) local delivery charge will apply. - Please refer to our delivery radius maps below to see if you we deliver to your area.


We aim to deliver stocked items usually within 2-3 working days but in busier periods this can sometimes take longer.  On receipt of your order we will contact you as soon as possible to advise an intended delivery date, should this delivery date be inconvienent then we will try our best to accomodate a suitable delivery date.


Our delivery radius maps below show the areas that we deliver to - we tend to deliver within 20 miles of our branches in Stoke-on-Trent and Telford on a regular basis.


PLEASE DO NOT PAY FOR YOUR ORDER ONLINE BEFORE CHECKING IF WE DELIVER TO YOUR AREA AS REFUNDS CAN TAKE UP TO 7 DAYS TO PROCESS


Collections

Orders can also be collected from either of our depots. 

We will contact you by phone or email when your order is ready for collection. 

We aim to process your order and have goods ready for collection within the same working day (stocked items only) on all orders placed before 1pm, orders after 1pm will be ready the following working day. 

In the event of your ordered items being out of stock we will contact you with an estimated lead time on your order.


         Delivery area of our Stoke-on-Trent branch

         Delivery area of our Telford branch


If you are still unsure if we deliver to your area then please feel free to email us your address and we will let you know if we can deliver to you:-


Stoke-on-Trent Branch                email      [email protected]


Telford Branch                              email       [email protected]


If you are outwith our delivery area one of our other companies within the Joseph Parr Group may be able to help you.


For some projects it may be possible to deliver full loads direct to site from the manufacturer - we can arrange all of this for you as we have long-standing accounts with many manufacturers nationwide.  Please refer to our directs department page for more information.