URGENT - COVID-19 INFORMATION
Both of our depots are now fully reopen with appropriate social distancing measures in place including screens at our trade counters and one-way systems are in operation in our shop areas to protect our staff and customers alike.
We would ask that you kindly maintain appropriate social distancing should you need help or assistance from our staff.
We no longer require you to pre-arrange your collection times and you are free to pop in at your convenience - although at peak times we may need to limit access to our depots to ensure we maintain effective social distancing.
Our website remains open to accept online orders, however due to significant shortages that we are experiencing some products are currently unavailable to purchase online.
To comply with Government guidelines and to ensure safe and effective social distancing we are still operating a contactless delivery service - which is currently running on a longer than usual lead time due to the increased demand we are experiencing - once your order has been processed we will email you to advise a delivery date
** WE ARE CURRENTLY WORKING ON 5-7 WORKING DAYS ON ALL DELIVERIES - ALTHOUGH THIS MAY VARY DUE TO PRODUCT AVAILABILITY. PLEASE BEAR THIS IN MIND WHEN PLACING YOUR ORDER **
We thank you for your understanding and patience in these unprecedented times.
Emerys Builders Merchants
All prices stated on our website include vat - so the price you see for an item is the price you will pay.
We offer FREE local delivery on all orders over £120.00 (£100.00 excluding vat). For all other orders a £ 12.00 (£10.00 plus vat) local delivery charge will apply. - Please refer to our delivery radius maps below to see if you we deliver to your area.
We aim to deliver stocked items usually within 2-3 working days but in busier periods this can sometimes take longer. On receipt of your order we will contact you as soon as possible to advise an intended delivery date, should this delivery date be inconvienent then we will try our best to accomodate a suitable delivery date.
Our delivery radius maps below show the areas that we deliver to - we tend to deliver within 20 miles of our branches in Stoke-on-Trent and Telford on a regular basis.
PLEASE DO NOT PAY FOR YOUR ORDER ONLINE BEFORE CHECKING IF WE DELIVER TO YOUR AREA AS REFUNDS CAN TAKE UP TO 7 DAYS TO PROCESS
Orders can also be collected from either of our depots.
We will contact you by phone or email when your order is ready for collection.
We aim to process your order and have goods ready for collection within the same working day (stocked items only) on all orders placed before 1pm, orders after 1pm will be ready the following working day.
In the event of your ordered items being out of stock we will contact you with an estimated lead time on your order.
Delivery area of our Stoke-on-Trent branch
Delivery area of our Telford branch
If you are still unsure if we deliver to your area then please feel free to email us your address and we will let you know if we can deliver to you:-
Stoke-on-Trent Branch email [email protected]
Telford Branch email [email protected]
If you are outwith our delivery area one of our other companies within the Joseph Parr Group may be able to help you.
For some projects it may be possible to deliver full loads direct to site from the manufacturer - we can arrange all of this for you as we have long-standing accounts with many manufacturers nationwide. Please refer to our directs department page for more information.